Terms & Conditions

1. Service provider identification — mandatory information (Art. 10 of Decreto-Lei n.º 7/2004)

Pursuant to Article 10 of Decreto-Lei n.º 7/2004, of 7 January (Lei do Comércio Eletrónico — E-Commerce Act), the information society service provider identifies itself as follows:

Information on the electronic contracting process (Art. 10, no. 1 of DL 7/2004):

• Available languages: Portuguese (the language of the contract)
• Steps to conclude the contract: (1) submission of the quote request form → (2) preparation and dispatch of a written quote → (3) express acceptance by the client → (4) scheduling confirmation
• Contract archiving: the contracts concluded are archived by VentoFix and accessible to the client upon request to info@ventofix.pt
• Correction of errors: before submitting the form you may review and correct all the data entered; after submission, contact us by email or telephone
• Code of conduct: VentoFix does not formally adhere to any specific sectoral code of conduct beyond the applicable legal obligations

2. Scope and nature of the services

VentoFix, operated by Regular & Integral, Lda, provides the following air conditioning and climate-control services in Portugal:

• Installation and replacement of air conditioning systems (mono-split, multi-split, VRF/VRV)
• Preventive and corrective maintenance of climate-control equipment (annual and one-off contracts)
• Emergency breakdown repair — emergency line available 24 hours a day, 7 days a week
• Supply and installation of heat pumps (air-to-water, domestic hot water preparation, pool heating)
• Controlled mechanical ventilation (VMC) — single-flow and dual-flow with heat recovery
• Commercial and industrial HVAC projects — sizing, technical design and execution
• Industrial refrigeration and HORECA equipment

Coverage areas: Lisboa and Metropolitan Area, Algarve, Oeste, Setúbal and Margem Sul, Alentejo. For locations outside these areas, please get in touch to check availability; a call-out charge may apply and will be itemised in the quote.

The services are provided by technicians certified under Regulation (EU) 2024/573 (Fluorinated Gases, Category I) and holding TRM qualifications (ADENE/SCE), complying with all applicable technical and legal requirements, including Decreto-Lei n.º 101-D/2020 (energy performance of buildings).

3. Formation of the contract and quoting process

The preparation of a quote is free and entails no obligation to contract. The quote is provided in writing, with a detailed breakdown of the works, materials, labour and prices, and is valid for 30 calendar days from the date of issue, unless otherwise expressly indicated.

The service contract is deemed validly concluded at the moment of the client's express and unequivocal acceptance of the quote, which acceptance may be communicated by:

• Email to info@ventofix.pt with explicit confirmation
• Written message via WhatsApp or SMS with explicit confirmation
• Signature of a physical or digital document

The price approved in the quote is the final and binding price for the scope of works described. Any change to the scope requested by the client after acceptance of the quote will be subject to an additional quote or an amendment to the contract, requiring a new express acceptance.

For emergency repair services (24h line), the contract may be entered into verbally by telephone, given the urgent nature of the service, with written confirmation (describing the works and the price) delivered to the client within a maximum of 24 hours after completion of the intervention.

4. Right of withdrawal — contracts concluded at a distance or off-premises

Pursuant to Decreto-Lei n.º 24/2014, of 14 February (which transposes Directive 2011/83/EU), as amended by Decreto-Lei n.º 109-G/2021, the consumer (a natural person acting outside the scope of their commercial, industrial, craft or professional activity) has the right to withdraw from the contract concluded at a distance (via the website, email or telephone) or off-premises, within 14 days of the date the contract is concluded, without having to give a reason and without incurring any additional costs.

Exercising the right: The consumer must notify VentoFix, before the deadline expires, by means of an unequivocal statement sent to info@ventofix.pt or by registered letter to the registered office. The consumer may use the model withdrawal form available in Decreto-Lei n.º 24/2014, Annex A, but is not obliged to do so.

Commencement of works during the cooling-off period: If the consumer expressly requests that the works begin before the 14-day period has elapsed (e.g. in urgent situations), and the works are fully completed within that period, the right of withdrawal is extinguished. If the works are only partially performed, the consumer pays only the amount proportional to the part performed.

Exceptions to the right of withdrawal (Art. 17 of DL 24/2014):

• Service contracts after full performance, if performance began with the consumer's prior express agreement and acknowledgement of the loss of the right of withdrawal
• B2B contracts — the right of withdrawal applies exclusively to consumers; contracts concluded with companies, self-employed professionals and other non-consumers do not benefit from this regime

5. Prices, invoicing and payment

All prices stated in VentoFix quotes and communications are expressed in euros and are VAT-exclusive (sem IVA). Value Added Tax at the legal rate in force will be itemised separately in the final quote, on the invoice and on the receipt. The VAT rate applicable to climate-control services is currently 23% (standard rate); a reduced rate may apply in the situations legally provided for permanent own-residence housing.

Payment methods: Bank transfer (NIB/IBAN provided on the invoice), MB Way, Multibanco/ATM, or cheque (only for contracts exceeding €500 in value). Cash payments are not accepted for amounts exceeding €3.000, pursuant to Article 63-B of the Lei Geral Tributária (General Tax Law).

Payment terms: Unless otherwise agreed in writing and expressly stated in the quote, payment is due upon completion of the works and delivery of the invoice. For projects of €2.000 or more in value, phased payment may be agreed: up to 30% deposit upon acceptance of the quote, the balance on completion. The phased payment terms are expressly set out in the accepted quote.

Late payment: In the event of late payment, default interest applies at the legal rate in force, pursuant to Decreto-Lei n.º 62/2013 (commercial transactions) for B2B contracts, or at the legal rate provided in the Código Civil (Civil Code) for consumer contracts. VentoFix reserves the right to suspend new bookings for clients with overdue invoices.

6. Legal and contractual warranties

The warranties offered by VentoFix are in addition to the minimum legal rights enshrined in Decreto-Lei n.º 84/2021, of 18 October (which transposes Directive (EU) 2019/771 and replaces DL n.º 67/2003), and in no case restrict them.

6.1 VentoFix contractual warranty

• Equipment supplied and installed: 3 years manufacturer's warranty (Daikin, Mitsubishi Electric and other certified partner brands). In the event of an equipment defect within the warranty period, the manufacturer provides repair or replacement, as the case may be
• Installation labour: 1 year warranty on the installation works carried out by VentoFix, covering workmanship defects
• Repairs and technical interventions: 6 months warranty on the parts replaced and the works carried out

6.2 Consumer's minimum legal rights (DL 84/2021)

Regardless of the contractual warranty above, the consumer benefits from the following minimum legal rights:

• Legal warranty period: 3 years from delivery/completion of the service (for consumer goods); 2 years for services provided
• Presumption of non-conformity: defects appearing within the first 12 months (for services) are presumed to have existed at the date of provision, reversing the burden of proof in the consumer's favour
• Hierarchy of remedies in the event of non-conformity: (1st) repair or replacement at no charge to the consumer → (2nd) proportional price reduction or termination of the contract — the consumer is entitled to terminate the contract even where the defect is minor if the repair or replacement cannot be carried out or has failed

6.3 Warranty exclusions and limitations

The warranties do not cover damage or non-conformities resulting from:

• Misuse, installation or modification by third parties not authorised by VentoFix
• Damage caused by force majeure events (flooding, lightning, power surges, vandalism, fire)
• Failure to follow the use and maintenance instructions provided by the manufacturer
• Normal wear and tear arising from use
• Cleaning or maintenance not carried out at the recommended intervals

To make a warranty claim, contact info@ventofix.pt or call +351 913 068 775, providing: the date the service was provided, the invoice or quote number, a description of the problem and, if possible, a photograph of the defect.

7. Civil liability

Regular & Integral, Lda is liable for damage caused by defects in its services, pursuant to Articles 798 et seq. of the Código Civil (Civil Code) and the applicable consumer protection legislation.

The following situations exclude or limit VentoFix's liability, pursuant to DL 446/85 (general contractual terms) and the applicable case law:

• Damage caused by the client's breach of the obligations set out in Clause 9 (access, information, maintenance)
• Damage arising from force majeure or fortuitous events (Art. 505 of the Civil Code) beyond VentoFix's control
• Loss of profits and indirect damage, save in cases of wilful misconduct or gross negligence
• Damage to equipment not installed or supplied by VentoFix

VentoFix's maximum aggregate liability for any damage arising from a single contract is limited to the total amount paid by the client under that contract, except in cases of wilful misconduct, gross negligence or breach of the consumer's fundamental rights, in which situations the limitation does not apply pursuant to Article 18 of DL 446/85.

VentoFix holds professional civil liability insurance appropriate to its activity.

8. Client obligations and declarations

The client undertakes to:

• Ensure access to the installation or repair site on the agreed date and time, failing which a call-out charge may be applied
• Ensure minimum safety conditions at the work site, including the supply of electricity and adequate lighting
• Inform us in advance of relevant constraints: condominium rules, façade restrictions, the presence of asbestos, non-compliant electrical installations or other factors that may affect the work or the safety of the technicians
• Carry out periodic maintenance of the installed equipment in accordance with the manufacturer's instructions and VentoFix's recommendations
• Report, without undue delay, any anomaly or defect detected after the service is provided
• Obtain, where applicable, the licences, condominium authorisations or municipal council approvals required before the works begin

The client declares that the information provided in the quote request is true and complete, and is liable for any damage caused to VentoFix arising from false or incomplete information.

9. Protection of personal data

The processing of clients' personal data in connection with the provision of VentoFix services is carried out in accordance with the GDPR and Lei n.º 58/2019. The data controller is Regular & Integral, Lda. For complete information on data processing, legal bases, data subjects' rights and the controller's contact details, please consult the Privacy Policy.

10. Intellectual property

All the content of the ventofix.pt website — including texts, images, photographs, logos, graphics, design, source code and databases — is the exclusive property of Regular & Integral, Lda or its licensors, protected by the Código do Direito de Autor e dos Direitos Conexos (Code of Copyright and Related Rights, approved by Decreto-Lei n.º 63/85) and by the applicable European and international legislation.

Reproduction, distribution, public communication, transformation or any other form of exploitation, in whole or in part, without the prior written authorisation of Regular & Integral, Lda is expressly prohibited, save for personal and private use within the limits legally permitted.

11. Alternative dispute resolution (RAL/ADR) — mandatory information

Pursuant to Lei n.º 144/2015, of 8 September (which transposes Directive 2013/11/EU), in the event of a consumer dispute, the consumer has the right to refer the matter to accredited alternative dispute resolution (RAL) bodies. VentoFix expresses its willingness to take part in out-of-court resolution proceedings before the following entities:

• CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Centre for Information and Arbitration of Consumer Disputes; national competence)
  Website: www.cniacc.pt · Tel.: +351 213 847 484
• CIMAAL — Centro de Informação, Mediação e Arbitragem do Algarve (Algarve Centre for Information, Mediation and Arbitration; for contracts with consumers in the Algarve)
  Website: www.consumidoronline.pt
• CACCL — Centro de Arbitragem de Conflitos de Consumo de Lisboa (Lisbon Centre for Arbitration of Consumer Disputes; for contracts with consumers in Lisbon and Region)
  Website: www.centroarbitragemoal.pt · Tel.: +351 218 807 030

Recourse to the RAL bodies is voluntary for both parties and free of charge or at very low cost to the consumer. Recourse to these entities does not affect the right of access to the judicial courts.

The consumer may also lodge a complaint through the electronic Livro de Reclamações (Complaints Book): www.livroreclamacoes.pt.

12. Applicable law, jurisdiction and competent forum

These Terms and Conditions and all contracts concluded between VentoFix and its clients are governed exclusively by Portuguese law.

For contracts with consumers: in the event of a judicial dispute, the competent court is that of the consumer's domicile or habitual residence, pursuant to Article 71, no. 1 of the Código de Processo Civil (Code of Civil Procedure), and any choice-of-forum clause that prejudices this right is null and void.

For contracts with companies and professionals (B2B): for the resolution of any disputes arising out of or related to these terms, the parties elect the forum of the Tribunal da Comarca de Lisboa (Lisbon District Court), expressly waiving any other.

13. General contractual terms — compliance with DL 446/85

To the extent that these Terms and Conditions constitute general contractual terms under Decreto-Lei n.º 446/85, of 25 October (as amended by DL n.º 220/95 and DL n.º 249/99), their application is subject to the protection regime provided for in that statute, namely:

• Absolutely prohibited clauses (Art. 18 and 21) are null and void
• Relatively prohibited clauses (Art. 19 and 22) are voidable at the request of the adhering party
• In case of doubt about the meaning of a clause, the interpretation most favourable to the adhering consumer prevails (Art. 11, no. 2)

14. Amendments to these Terms and Conditions

Regular & Integral, Lda reserves the right to update these Terms and Conditions. The version in force is always the one published on this page, with an indication of the date of last update. Amendments take effect upon publication on the website, without prejudice to contracts already concluded, which remain subject to the terms in force at the date of their conclusion. Materially significant changes will be announced to the public at least 30 days in advance by means of a prominent notice on the website.

15. Contact

📧 info@ventofix.pt
📞 +351 913 068 775 (general line, business days 09:00–18:00)
⚡ +351 913 805 738 (emergencies, 24h/7 days)
🏢 Regular & Integral, Lda · NIF 515 988 561 · Lisboa, Portugal