Terms & Conditions

1. Service provider identification — mandatory information (Art. 10 of Decreto-Lei n.º 7/2004)

Pursuant to Article 10 of Decreto-Lei n.º 7/2004, of 7 January (Lei do Comércio Eletrónico — E-Commerce Act), the information society service provider identifies itself as follows:

Information on the electronic contracting process (Art. 10, no. 1 of DL 7/2004):

• Available languages: Portuguese (the language of the contract)
• Steps to conclude the contract: (1) submission of the quote request form → (2) preparation and dispatch of a written quote → (3) express acceptance by the client → (4) scheduling confirmation
• Contract archiving: the accepted quotes are archived by VentoFix and accessible to the client upon request to info@ventofix.pt
• Correction of errors: before submitting the form you may review and correct all the data entered; after submission, contact us by email or telephone
• Code of conduct: VentoFix does not formally adhere to any specific sectoral code of conduct beyond the applicable legal obligations

2. VentoFix's role and scope of the services

VentoFix, a brand of Regular & Integral, Lda, handles the following steps:

• takes the request;
• carries out the site survey and prepares the quote;
• selects the partner technician who carries out the work;
• coordinates and follows the job through to completion.

The work itself is carried out by independent partner technicians, HVAC companies or professionals. The contract for the work is concluded between the client and the partner technician named in the quote.

Services available:

• Installation and replacement of air-conditioning systems (single-split, multi-split, VRF/VRV)
• Preventive and corrective maintenance of air-conditioning equipment (annual and one-off contracts)
• Emergency breakdown repair — answered every day, 8am–8pm
• Supply and installation of heat pumps (air-to-water, domestic hot water, pool heating)
• Mechanical ventilation (single-flow and heat-recovery double-flow)
• Commercial and industrial HVAC projects — sizing, technical design and execution
• Industrial refrigeration and HORECA equipment

Coverage: Lisbon and Metropolitan Area, Algarve, Oeste (Silver Coast), Setúbal and the South Bank, Alentejo. For other locations, contact us to check availability; a travel fee may apply, itemised in the quote.

Certifications: partner technicians who handle fluorinated gases are certified under Regulation (EU) 2024/573 and Decreto-Lei n.º 145/2017 (Category I). In buildings where the law requires it, maintenance is overseen by a technician responsible for the installation and maintenance of technical systems (TRM), under Decreto-Lei n.º 101-D/2020 and Decreto-Lei n.º 102/2021.

3. Quote and formation of the contract

The quote is prepared by VentoFix in the name and on behalf of the partner technician. It is free and without any obligation, is provided in writing and is valid for 30 calendar days from issue, unless stated otherwise. The quote always states:

• the name, NIF, address and contact details of the partner technician who will carry out the work (Art. 4(1)(a) and (b) of Decreto-Lei n.º 24/2014);
• a description of the work, materials and labour and the total price, with VAT itemised;
• the contractual warranty given by the partner technician (section 6).

The price in the accepted quote is final and binding on the partner technician for the scope described: the partner may not invoice more for the same work. Any change of scope after acceptance requires a new quote and new express acceptance.

The contract for the work is concluded between the client and the partner technician when the client accepts the quote expressly and unequivocally, by one of these means:

• Email to info@ventofix.pt with explicit confirmation
• Written message via WhatsApp or SMS with explicit confirmation
• Signature of a physical or digital document

For emergency repairs, acceptance may be given by phone, given the urgent nature of the service. Written confirmation, naming the partner technician and stating the work and the price, is sent to the client within 24 hours of the call-out.

4. Right of withdrawal — contracts concluded at a distance or off-premises

Pursuant to Decreto-Lei n.º 24/2014, of 14 February (which transposes Directive 2011/83/EU), as amended by Decreto-Lei n.º 109-G/2021, the consumer (a natural person acting outside the scope of their commercial, industrial, craft or professional activity) has the right to withdraw from the contract concluded at a distance (via the website, email or telephone) or off-premises, within 14 days of the date the contract is concluded, without having to give a reason and without incurring any additional costs.

Exercising the right: The consumer must notify the partner technician or VentoFix (which passes the notice on to the partner), before the deadline expires, by means of an unequivocal statement sent to info@ventofix.pt or by registered letter to the registered office. The consumer may use the model withdrawal form available in Decreto-Lei n.º 24/2014, Annex A, but is not obliged to do so.

Commencement of works during the cooling-off period: If the consumer expressly requests that the works begin before the 14-day period has elapsed (e.g. in urgent situations), and the works are fully completed within that period, the right of withdrawal is extinguished. If the works are only partially performed, the consumer pays only the amount proportional to the part performed.

Exceptions to the right of withdrawal (Art. 17 of DL 24/2014):

• Service contracts after full performance, if performance began with the consumer's prior express agreement and acknowledgement of the loss of the right of withdrawal
• B2B contracts — the right of withdrawal applies exclusively to consumers; contracts concluded with companies, self-employed professionals and other non-consumers do not benefit from this regime

5. Prices, invoicing and payment

Prices published on the website include VAT at 23%. Prices in VentoFix quotes and communications are in euros. VAT at the legal rate is itemised in the quote and on the invoice. HVAC services and heat pumps currently carry the standard 23% rate.

Invoicing: the work is invoiced to the client by the partner technician who carries it out, with the NIF the client provides. VentoFix does not receive payment for work carried out by the partner technician.

Payment methods (to the partner technician): bank transfer, MB Way or cash. Payment details are given in the partner's quote and invoice. Cash payments of €3,000 or more are not accepted, under Article 63-E of the Portuguese General Tax Law (LGT).

Payment terms: unless otherwise agreed in writing in the quote, payment is due on completion of the work and delivery of the invoice. For projects of €2,000 or more, staged payment may be agreed (a deposit of up to 30% on acceptance and the balance on completion), as set out in the accepted quote.

Late payment: late-payment interest at the legal rate is owed to the partner technician, under Decreto-Lei n.º 62/2013 (commercial transactions) for business contracts, or the Civil Code for consumer contracts.

6. Legal and contractual warranties

Warranties are given by the partner technician who carries out the work. They are in addition to the minimum legal rights under Decreto-Lei n.º 84/2021 of 18 October (which transposes Directive (EU) 2019/771 and replaces DL n.º 67/2003) and in no case restrict them.

6.1 Partner technician's contractual warranty

• Equipment installation: 3 years on the equipment supplied and installed and 1 year on installation labour. Some manufacturers offer an additional commercial warranty (for example on the compressor), under their own warranty statement
• Repairs and maintenance: 90 days on labour. New parts fitted carry the 3-year legal warranty (point 6.2), which covers the replaced part, not the rest of the equipment
• Business clients: labour warranty of 90 days, unless the contract states otherwise

6.2 Consumers' legal rights (DL 84/2021)

Regardless of the contractual warranty, consumers have the following rights against the partner technician, as the supplier of the goods and services:

• Period: the partner technician is liable for any lack of conformity of the goods supplied — including those supplied as part of installation, repair or maintenance — that appears within 3 years of delivery (Art. 3(1)(b) and Art. 12). For used parts, by express agreement, the period may be 18 months, except refurbished parts identified as such on the invoice (Art. 12(3))
• Burden of proof: a lack of conformity that appears within the first 2 years is presumed to have existed at delivery (Art. 13)
• Remedies: free repair or replacement within a reasonable time, normally not exceeding 30 days (Art. 18); a repaired item gets a further 6 months' warranty per repair, up to 4 repairs (Art. 18(4)). In the cases of Art. 15(4), a proportionate price reduction or termination; termination is not possible if the lack of conformity is minor (Art. 15(6))

6.3 How to claim — VentoFix follow-up

You can claim directly with the partner technician or through VentoFix (info@ventofix.pt · +351 210 210 764), giving the date of service, the invoice or quote number, a description of the problem and, if possible, a photo. VentoFix logs the claim, passes it to the partner technician and follows it through to resolution.

6.4 Exclusions

Warranties do not cover damage or lack of conformity resulting from:

• Misuse, or installation or modification by anyone other than the partner technician
• Force majeure (flood, lightning, power surges, vandalism, fire)
• Failure to follow the manufacturer's operating and maintenance instructions
• Normal wear and tear
• Cleaning or maintenance not carried out at the recommended intervals

7. Liability

The partner technician is liable for carrying out the work and for damage caused by defects in their services, under Articles 798 et seq. of the Portuguese Civil Code and applicable consumer-protection law.

Regular & Integral, Lda is liable, on the same terms, for the services it provides directly: customer handling, the accuracy of the information and the quote, due care in selecting the partner technician and coordinating the job.

Liability is excluded or limited, under DL 446/85 (general contractual terms), for:

• Damage caused by the client's failure to meet the obligations in section 8 (access, information, maintenance)
• Force majeure or chance events (Art. 505 of the Civil Code)
• Damage to equipment not installed or worked on under the contract

These exclusions do not apply in cases of wilful misconduct or gross negligence, or to damage to life, physical integrity or health (Article 18 of DL 446/85).

8. Client obligations and declarations

The client undertakes to:

• Ensure access to the installation or repair site on the agreed date and time, failing which a call-out charge may be applied
• Ensure minimum safety conditions at the work site, including the supply of electricity and adequate lighting
• Inform us in advance of relevant constraints: condominium rules, façade restrictions, the presence of asbestos, non-compliant electrical installations or other factors that may affect the work or the safety of the technicians
• Carry out periodic maintenance of the installed equipment in accordance with the manufacturer's instructions and the recommendations of VentoFix or the partner technician
• Report, without undue delay, any anomaly or defect detected after the service is provided
• Obtain, where applicable, the licences, condominium authorisations or municipal council approvals required before the works begin

The client declares that the information provided in the quote request is true and complete, and is liable for any damage caused to VentoFix or the partner technician arising from false or incomplete information.

9. Protection of personal data

Personal data collected through the website and VentoFix's contact channels is processed in compliance with the GDPR and Lei n.º 58/2019. The controller is Regular & Integral, Lda.

To carry out your request, VentoFix shares the necessary data with the selected partner technician: name, contact details, address of the job and description of the request. The partner technician processes this data as an independent controller, to perform the contract and meet its tax obligations. For full details, see the Privacy Policy.

10. Intellectual property

All the content of the ventofix.pt website — including texts, images, photographs, logos, graphics, design, source code and databases — is the exclusive property of Regular & Integral, Lda or its licensors, protected by the Código do Direito de Autor e dos Direitos Conexos (Code of Copyright and Related Rights, approved by Decreto-Lei n.º 63/85) and by the applicable European and international legislation.

Reproduction, distribution, public communication, transformation or any other form of exploitation, in whole or in part, without the prior written authorisation of Regular & Integral, Lda is expressly prohibited, save for personal and private use within the limits legally permitted.

11. Alternative dispute resolution (RAL/ADR) — mandatory information

Pursuant to Lei n.º 144/2015, of 8 September (which transposes Directive 2013/11/EU), in the event of a consumer dispute, the consumer has the right to refer the matter to accredited alternative dispute resolution (RAL) bodies. VentoFix expresses its willingness to take part in out-of-court resolution proceedings before the following entities:

• CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Centre for Information and Arbitration of Consumer Disputes; national competence)
  Website: www.cniacc.pt · Tel.: +351 213 847 484
• CIMAAL — Centro de Informação, Mediação e Arbitragem do Algarve (Algarve Centre for Information, Mediation and Arbitration; for contracts with consumers in the Algarve)
  Website: www.consumidoronline.pt
• CACCL — Centro de Arbitragem de Conflitos de Consumo de Lisboa (Lisbon Centre for Arbitration of Consumer Disputes; for contracts with consumers in Lisbon and Region)
  Website: www.centroarbitragemoal.pt · Tel.: +351 218 807 030

Recourse to the RAL bodies is voluntary for both parties and free of charge or at very low cost to the consumer. Recourse to these entities does not affect the right of access to the judicial courts.

Complaints about the work can be made to the partner technician or to VentoFix, which passes them on and follows them up. The consumer may also lodge a complaint through the electronic Livro de Reclamações (Complaints Book): www.livroreclamacoes.pt.

12. Applicable law, jurisdiction and competent forum

These Terms and Conditions and all contracts concluded through VentoFix are governed exclusively by Portuguese law.

For contracts with consumers: in the event of a judicial dispute, the competent court is that of the consumer's domicile or habitual residence, pursuant to Article 71, no. 1 of the Código de Processo Civil (Code of Civil Procedure), and any choice-of-forum clause that prejudices this right is null and void.

For contracts with companies and professionals (B2B): for the resolution of any disputes arising out of or related to these terms, the parties elect the forum of the Tribunal da Comarca de Lisboa (Lisbon District Court), expressly waiving any other.

13. General contractual terms — compliance with DL 446/85

To the extent that these Terms and Conditions constitute general contractual terms under Decreto-Lei n.º 446/85, of 25 October (as amended by DL n.º 220/95 and DL n.º 249/99), their application is subject to the protection regime provided for in that statute, namely:

• Absolutely prohibited clauses (Art. 18 and 21) are null and void
• Relatively prohibited clauses (Art. 19 and 22) are voidable at the request of the adhering party
• In case of doubt about the meaning of a clause, the interpretation most favourable to the adhering consumer prevails (Art. 11, no. 2)

14. Amendments to these Terms and Conditions

Regular & Integral, Lda reserves the right to update these Terms and Conditions. The version in force is always the one published on this page, with an indication of the date of last update. Amendments take effect upon publication on the website, without prejudice to contracts already concluded, which remain subject to the terms in force at the date of their conclusion. Materially significant changes will be announced to the public at least 30 days in advance by means of a prominent notice on the website.

15. Contact

📧 info@ventofix.pt
📞 +351 210 210 764 (phone and WhatsApp; emergencies: press 1; every day, 8am–8pm)
🏢 Regular & Integral, Lda · NIF 515 988 561 · Lisboa, Portugal